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PRIVACY POLICY

Contents

1. Types of data being processed / Links to other websites/applications.

2. Information about the processing of personal data.

3. Interaction with social networks.

3.1. Customer care and assistance via Social Media.

3.2. Links to social networks / social media plug-ins.

4. Your Rights.

 

This website is owned by Opel Partner, Youngs Garage (Roscrea) Limited. The registered office of Opel Partner is situated in Ireland at Opel Partner registered address (Roscrea) Limited Limerick Road, Roscrea, Co. Tipperary, E53 YR89 Ireland This website is hosted in Europe by our IT-service provider CDM eStratégiai Kft., (Carussel), Lajos street 28-32.,1023 Budapest, Hungary.

Please read this policy carefully before using this website because it explains how we will process personal data. Using this website indicates that you accept this policy.

 1. Types of data being processed / Links to other websites

We care about your privacy. We collect and process various types of personal data via this website. This includes:

  • Information you provide to us when requesting and using our services and our website, such as name, address, e-mail address
  • Information that we need when you report a problem with our website
  • Information collected with cookies
  • Information about your vehicle and specific contract data that we need for the individual performance of the website (e.g. purchase date, service dates) and to provide a positive usage experience with the best service for your vehicle

For further details, see section 2.

This website can also contain links to other Opel or Groupe PSA websites or authorized workshops, other affiliated companies or social media websites. When you click on such a link to any of such other Opel or third party websites, please be aware that these websites have their own Data Protection policies. Please check their privacy policies when using these websites.

This website can also contain iFrames with content of other Opel or Groupe PSA websites or of websites of third parties. We are not responsible for third-party content presented in iFrames. The information presented therein is the sole responsibility of those website owners. We have no control or responsibility for the content of independent websites and provides this external content to its visitors for their convenience. As a result, when you visit a page containing such content, you may be presented with cookies from these third party websites. We do not control the distribution of these cookies. Please check our Cookies Policy or the third party's privacy policy for more information.

Please be informed that we cannot accept any responsibility or liability for third party websites.

 2. Information about the processing of personal data

Your personal data will be processed to administrate and fulfil your request and for general administration purposes by us as controller, as follows:

 

Data/ Data Categories (mandatory data is marked with an *)

Purpose(s)

Respective identification and contact details
(name*, email address*; phone no., postal address (* if applicable)), model of interest details*, selected Opel Partner*, leasing / financing interest, enquiry type (* if applicable), fleet specific data (* if applicable)

Contacting, communication and request fulfilment

Respective identification and contact details
(name, email address*)

Newsletter un-/subscription

Respective identification and contact details
(name*, email address*; phone no., postal address (* if applicable), contact preferences),
vehicle identification data (e.g. vehicle identification number (VIN)*, registration number / license plate, first registration date), product and service specifications (e.g. model, trim, engine), service type*, odometer reading, vehicle drop off date/time, pickup date/time, courtesy car

Service request fulfilment

Respective identification and contact details*, vehicle identification data*, respective product specifications*, odometer reading

Vehicle valuation request fulfilment

Respective identification and contact details
(name*, phone no.)

Request fulfilment tracking

Information collected via cookies

please see Cookies Policy for detailed information

The data elements marked with an asterisk (*) are mandatory and a contractual requirement. You are therefore obliged to provide the personal data. In case you don’t provide the data, we cannot fulfil your request.

Based on your user behaviour by browsing on our website, a pop-in might be shown to you offering a test drive or a voucher for your model of interest.

Your personal datawill be stored for ten years after the contractual relationship has been terminated. In case you have provided your consent for marketing purposes, your personal data will be stored for these purposes for three years after the last contact with us. Communication data provided as part of online chat conversations will be stored for one month after the last chat session. In any case audio or video data of the chat sessions are not stored.

We disclose your personal data for the below listed purposes to the following recipients:  

  1. Purposes related to the performance of a contract or related to steps at the request of the data subject prior to entering into a contract according to Art. 6 (1) 1 b) General Data Protection Regulation (GDPR)

Data/Data Categories

Purpose(s)

Recipient(s)

Respective identification and contact details*, vehicle identification data*, respective product and service specifications*, enquiry details, selected <Brand> Partner*, leasing / financing interest (* if applicable), fleet specific data (* if applicable)

Contacting, communication and request fulfilment; newsletter un-/subscription

Opel NSC and Opel Automobile GmbH] and CDM eStratégiai Ltd., H-1023, Budapest, Lajos street 28-32.

The above listed recipients disclose your personal data to the respective (IT-)service providers to support the administration of the named purposes, in particular:

 

 

Respective identification and contact details*, vehicle identification data*, respective product specifications*, odometer reading

Vehicle valuation request fulfilment

Further recipients: See above mentioned IT service providers.

 

  1. Purposes for which you have provided consent according to Art. 6 (1) 1 a) GDPR unless you have exercised your right to withdraw consent (Art. 7 (3) GDPR), like:

Data/Data Categories

Purpose(s)

Recipient(s)

Identification details, contact data, vehicle identification data in association with contractual data, vehicle and service data including product and service specifi­ca­tions, technical data for parts and accessories, workshop and service related data

 

Marketing activities, identification and recognition purposes

 

 

 3. Interaction with social networks

 3.1. Customer care and assistance via Social Media 

You may contact us also via our Social Media Channels. E.g., if you send us a message or post something on our Social Media Channels, we may use the information in your message or post to follow-up with you on the issue you contacted us for via the Social Media Channel which you used. In order to give you the assistance you requested, we may ask you to provide via direct or private message further information such as details on the issue, name, email, VIN, phone, location (city/state) and/or make, model and year of the vehicle. The information you provide will not be used for direct marketing; market research for service and product improvement will only be carried out on bases of aggregated (anonymized) data.

Please note that you should not include any sensitive data (such as information on racial or ethnic origin, political opinions, religious or philosophical convictions, or health) into you post or message. Be aware that if you post something on a public Social Media Channel, anyone might be able to read it.

 3.2. Links to social networks / social media plug-ins

Our website includes links to social networks.

In order to protect your personal data while visiting our website we do not use social plugins. Instead HTML-links are embedded onto the website, enabling easy sharing onto social media platforms. Embedding the link prevents a direct connection with various social media network servers when opening a page from our website. When clicking on one of the buttons, a browser window opens and directs the user to the respective service provider website on which (after having logged in) for example, the “Like” or “Share” button can be used. 

For more information on the purpose and scope of data processing and further use of your personal data by the provider and their websites as well as your rights and possible settings to protect your privacy, please refer to the data protection information of the respective service provider.

 

Facebook:   http://www.facebook.com/policy.php

Twitter:        https://twitter.com/privacy

Instagram:   https://help.instagram.com/155833707900388

You Tube:    https://www.google.de/intl/de/policies/privacy/

LinkedIn:      https://www.linkedin.com/legal/privacy-policy

 

 4. Your Rights

As data subject, you have the right of access, right to rectification, right to erasure (right to be forgotten), right to restriction of processing, right to data portability, right to object to processing of personal data concerning you which is based on Art. 6 (1) 1 e) or f) GDPR or where the personal data are processed for direct marketing purposes in accordance with the applicable law.

Please note that your above-mentioned rights are restricted by law and must be fulfilled by us possibly only under certain conditions.

Upon request, we can update your personal data as the responsible controller at any time (e.g. change your address).

If you want to claim your above mentioned rights please contactus per email colin@youngsroscrea.ie or give us a call + 0505 21266.

To exercise your right to lodge a complaint (Art. 77 GDPR) please contact the respective supervisory authority.

 

Right to withdraw your consent

You have the right to withdraw your given consent at any time (for this please contactus per email colin@youngsroscrea.ie or give us a call + 0505 21266. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Contacting us

Opel Partner, Youngs Garage (Roscrea) Limited.

Limerick Road
E53 YR89 Roscrea, Co. Tipperary

Phone: + 0505 21266

E-mail: colin@youngsroscrea.ie

 

Version: December 2020

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